Privacy Policy

1. Introduction

Aethenox AI ("we," "our," or "us") operates the Aethenox AI platform, including our website, voice agent services, WhatsApp automation, and related products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. By using Aethenox AI, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Account information: Name, email address, password (hashed), and profile details when you sign up or manage your account.
• Payment information: Billing details and transaction data processed through our payment providers (e.g., Razorpay). We do not store full card numbers.
• Usage data: How you use our platform, including voice interactions, WhatsApp message logs, automation runs, and API usage for service improvement and billing.
• Contact and channel data: Phone numbers, contact lists, and channel connection details you provide for voice agents and WhatsApp automation.
• Technical data: IP address, browser type, device information, and logs necessary for security and operation.
• Communications: Support tickets, feedback, and correspondence you send to us.

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our voice agent and WhatsApp automation services.
• Process payments and manage your subscription.
• Authenticate users and enforce security and access controls.
• Send service-related notifications, updates, and support responses.
• Analyze usage to improve AI models, reliability, and product features.
• Comply with legal obligations and protect our rights and users.

4. AI and Voice Processing

Our voice agents and AI systems process conversation data to deliver and improve our services. Voice and message content may be used to train or tune our AI only in accordance with your account settings and applicable law. We implement technical and organizational measures to protect this data and limit access to what is necessary for providing the service.

5. Data Sharing and Disclosure

We may share your information with:

• Service providers: Hosting (e.g., Vercel), databases (e.g., Supabase), payment processors, and communication infrastructure, under strict data processing agreements.
• Legal requirements: When required by law, court order, or to protect our rights, safety, or property.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice and continued protection of your data.

We do not sell your personal information to third parties.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data; we will process such requests in line with our retention and legal requirements.

7. Security

We use industry-standard security measures, including encryption in transit and at rest, access controls, and regular assessments, to protect your data. Despite our efforts, no system is completely secure; we encourage you to use strong passwords and secure your account credentials.

8. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.
• Object to or restrict certain processing.
• Data portability.
• Withdraw consent where processing is consent-based.
• Lodge a complaint with a supervisory authority.

To exercise these rights, contact us at the details below. We will respond in accordance with applicable law.

9. International Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards (e.g., standard contractual clauses or adequacy decisions) are in place where required by law.

10. Children

Our services are not directed to individuals under 16. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Continued use of Aethenox AI after changes constitutes acceptance of the updated policy. For material changes, we may provide additional notice (e.g., by email or in-product).

12. Contact Us

For privacy-related questions, requests, or complaints, contact us at our contact page or via the email address provided there. We will respond as required by applicable law.